PRODUCT RETURNS

It’s our goal that every customer is fully satisfied with their purchase.  We love the opportunity to help people sleep and look their best, yet understand that sometimes a return is necessary.  If you are not satisfied with your purchase, you have 30 days from the date of purchase to request a return (minus shipping charges if applicable). 

You may request to return any authentic product purchased on our site (bellatorra.com), through authorized retail stores, or authorized online retail partners in accordance with the terms below. 

We’ve made it simple for you to initiate requests for returns.

If purchased directly from BELLATORRA.com: You may self-service your return request if you purchased your product directly from BELLATORRA.com by emailing support@bellatorra.com or using the contact form on the website.  We will send you return instructions by email with 24 hours of your request.  Returns are eligible for store credit or a product exchange unless prior authorization for a refund is granted. If qualified for a refund, the refund from your return will take 3-5 business days to post in your original form of payment.

 The following conditions must be met in order to qualify for a return:

• A return must be requested within 30 days of your purchase date.  The company does not honor returns for requests made outside of 30 days of purchase date.  At the company's discretion, a store credit may be issued in these cases.
• You must return the product to BELLATORRA LLC (“BELLATORRA”) to receive credit. All accessories originally included with your purchase must be included with your return.
• You must follow the return instructions sent to you by email to qualify.
• If you qualify for a refund, all refunds will be made directly back to the method of payment used at time of purchase (ie. PayPal, credit card, etc).
  

Additional terms and conditions:

• Shipping and handling charges, if any, are non-refundable.
• If you seek to return a product to BELLATORRA without all parts and accessories originally included with your purchase, BELLATORRA may, in its discretion, refuse to accept the return.   Open product returns will be charged a restocking fee of 10% of the original price of the product(s).  
• BELLATORRA shall not accept a return until the returned product has been delivered to the return address provided by BELLATORRA and tracking number used for shipment (to verify delivery of returned product).

 If purchased from authorized retail stores, or authorized online retail partners: If you purchased your BELLATORRA product(s) from an authorized seller; and an exchange or replacement or  refund is desired, you will need to visit the original point of sale and adhere to their policies.

Returns are processed within 3-5 days of your items being returned to us.  Return drop-offs are NOT accepted at our warehouse.

Returned to sender & refused packages: Returned-to-Sender or Refused packages are not proper returns and you not will be issued a refund, please follow the return policy above to receive a refund of your purchase.

ORDER CANCELLATIONS

Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase.  This includes but isn’t exclusive to changes like the following:

• Changing the item
• Delivery/billing address
• Adding items to your order
• Shipping method

*BELLATORRA ACCEPTS NO RESPONSIBILITY FOR MIS-SHIPPED ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY PURCHASER.  WE WILL NOT REFUND OR REPLACE ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY THE PURCHASER.

 Questions?: Please contact our support team at support@bellatorra.com.

Reserved Rights Regarding Returns: Once a return is approved, it is necessary that you ship your return items back to us within 7 calendar days. If your items aren’t shipped within said timeframe, BELLATORRA may at its discretion deny the return request.

Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email at support@bellatorra.com within 7 business days from delivery date. Once we receive your request, we will be in contact with you to address and resolve the issue.

BELLATORRA is not responsible for returns until they reach our Distribution Center.  Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. 

WARRANTY TERMS & CONDITIONS

Electronic Devices - 5 year limited Warranty: BELLATORRA warrants electronic devices for a period of FIVE (5) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.

The warranty covers working parts that affect the primary function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify BELLATORRA during the warranty period, BELLATORRA will, at its discretion, replace the device free of charge.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period.  To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. The barcode located on the box guarantees the authenticity of the device. To make a warranty claim, you will need to email support@bellatorra.com for assistance. Shipping costs are non-refundable.